Terms of Service

Last updated: 5 July 2026 · These terms apply to every BookDone plan purchased on or after this date.

The short version. We build, host and maintain a booking page for your business and connect it to your Google Business Profile. Bookings made through the page are requests from your customers to you — you confirm them, you deliver the service, and the customer relationship is yours. We're the software and the messenger, not a party to your bookings. You can cancel any time. The full terms below are what you agree to at checkout.

1. Who these terms are between

These terms are an agreement between CPIX Pty Ltd (ABN 24 643 221 630) trading as BookDone ("BookDone", "we", "us"), and the business that purchases a BookDone plan ("you", "your business"). You confirm that you are authorised to enter this agreement on behalf of the business, that the business holds an ABN or is otherwise lawfully carried on in Australia, and that you are purchasing for business purposes. Contact: hello@bookdone.com.au.

2. What we provide

Depending on the plan you purchase, the service includes: a hosted booking page for your business; connection of that page to your Google Business Profile links; an AI assistant configured with the business information you supply; booking-request notifications to you by email and SMS; a booking-request acknowledgment to your customer; and the support and update allowances described on the pricing page at the time of purchase. Plan inclusions are as displayed at checkout.

2a. Domains (Managed plan)

If your plan includes a custom web address (for example yourbusiness.com.au), you authorise us to register and manage that domain on your behalf. The domain is registered in your business's name — you are the registrant; we act as your technical and administrative contact to set it up and keep it pointed at your site. You warrant that the ABN and business details you confirm for registration are accurate and yours to use, and that you will keep your ABN current while you hold the domain (Australian domain rules require this). If you cancel, the domain remains yours — we will hand over control on request. Any domain registration fee is covered by your plan unless we separately tell you otherwise, in which case it is passed through at cost.

3. Bookings are between you and your customer

This section is the heart of the agreement:

We are not a party to any booking. A booking made through your page is a request from your customer to your business. The contract for the underlying service (the haircut, the clean, the repair, the treatment) is formed between you and your customer only.
You are responsible for confirming, declining, rescheduling and honouring booking requests, and for all aspects of delivering your services — quality, safety, licensing, insurance, pricing and refunds.
Customer-facing messages are sent on your behalf. When our system acknowledges a customer's booking request (by SMS or email), it does so as your agent, using the business details you supplied. The acknowledgment states that your business will be in touch to confirm. You authorise us to send these transactional messages on your behalf.
We do not guarantee booking volume. The service makes your Google listing bookable; it does not promise any number of customers, bookings, calls, clicks or search rankings.

4. What you must provide and warrant

Accurate, current business information (services, prices, hours, service area, contact details) — and prompt updates when they change. The AI assistant answers using what you give us; you are responsible for the accuracy of that information.
Access to your Google Business Profile sufficient for us to connect the page, granted during onboarding. You warrant the profile is yours to control.
Content rights: you warrant that all names, logos, photos and text you supply are yours to use, and you licence us to use them solely to build and operate your page.
Review of your page before it goes live. Approving the page confirms the information on it is accurate.
A lawful business: you warrant your business and the services listed on your page are lawful in the jurisdictions where you offer them, and that you hold any licences the services require.

5. Acceptable use — and our right to decline

We may decline to build, or may suspend or terminate, a page for any business that: offers unlawful services; offers adult or sexual services in any form; misrepresents its services, identity or qualifications; or uses the page or messaging system to send unsolicited marketing. If we terminate under this section after your page has gone live, we will refund the unused portion of any period you have paid for in advance. This section exists because our payment and messaging providers prohibit these categories, and one non-compliant page puts every other customer's service at risk.

6. Messaging, consent and compliance

Booking-request acknowledgments and notifications are transactional messages triggered by a customer's own booking action, consistent with the Spam Act 2003 (Cth).
You must not ask us to message people who have not made a booking, and you must not use customer details collected through the page for unsolicited marketing without your own lawful basis to do so.
Customer messages may be sent under the BookDone sender name with your business named in the message body.
We apply sending limits and content sanitisation to protect customers and carriers, and may adjust these to remain compliant with carrier and regulator requirements.

7. Fees, billing and trials

Fees, billing frequency (monthly or annual), setup fees and any free-trial period are as displayed at checkout. All amounts are in Australian dollars.
Billing is handled by Stripe. Your plan renews automatically at the end of each billing period until cancelled.
If a trial applies, you can cancel before it ends and pay nothing further.
We may change plan pricing with at least 30 days' written notice. If you don't accept a price change, you may cancel before it takes effect and it will never apply to you.
If payment fails and remains unpaid 14 days after we notify you, we may suspend the service until payment resumes.

8. Term and cancellation — no lock-in

You may cancel at any time, effective at the end of the current billing period. There is no minimum term and no cancellation fee.
On cancellation we take your page offline and, where we still have access, restore or remove the Google Business Profile links we changed. Your business information, content and customer details remain yours; on request within 30 days of cancellation we will send you the business information we hold.
Setup fees cover work already performed and are not refundable once your page has been delivered for review, except where the Australian Consumer Law requires otherwise.

9. Intellectual property

We own the BookDone platform, templates, software and know-how. You own your business content (name, logo, photos, text you supplied). Each of us licences the other only what is needed to operate the service while this agreement runs. On cancellation, your licence to us ends and our platform remains ours.

10. Privacy and data

We collect and handle personal information (yours, and your customers' booking details) only to provide the service, consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Full details are in our Privacy Policy.
Booking requests are relayed to you and to your customer; we do not sell personal information or use your customer list for our own marketing.
Onboarding information is retained only as long as needed to provide the service, and intake drafts are automatically deleted after 30 days.
You are responsible for your own privacy obligations to your customers in how you use the booking details we relay to you.

11. Service levels

We aim to have your page live within 24 hours of receiving complete onboarding details — this is a target, not a guarantee, and depends on you supplying complete information and Google access. We host on reputable infrastructure and take reasonable steps to keep the service available, but we do not promise uninterrupted operation of the page, the AI assistant, SMS/email delivery, or third-party platforms (Google, Stripe, telecommunications carriers) we do not control.

12. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded. Where we are permitted to limit our liability for breach of a non-excludable guarantee, our liability is limited, at our option, to re-supplying the service or paying the cost of re-supply.

13. Liability

Subject to section 12, our total aggregate liability arising out of or in connection with this agreement is capped at the fees you paid us in the 12 months before the event giving rise to the claim.
Subject to section 12, neither party is liable to the other for indirect or consequential loss, loss of profit, loss of revenue or loss of goodwill.
To avoid doubt and consistent with section 3: we are not liable to your customers for your services, and you are responsible for claims by your customers relating to the services your business provides. Equally, we remain responsible to you for the service we provide under these terms.

14. Your content on our platform — responsibility and indemnity

Your page is published on our domain, but the claims on it are yours. Building on the warranties in section 4:

You are responsible for the content of your page — the accuracy of your service descriptions, prices, qualifications, licences, registrations and any regulatory claims — both when you approve the page and on an ongoing basis. If something changes, you must tell us so we can update the page.
You indemnify us against loss we suffer from third-party claims (including regulator action) to the extent they arise from: content or information you supplied or approved being false, misleading or infringing someone's rights; the services your business provides to its customers; or your breach of the warranties in section 4. This indemnity doesn't apply to the extent the loss is caused by our own breach of these terms or our negligence.
If we become aware that content on your page is unlawful or misleading, we may correct or unpublish it and will notify you promptly — this protects you as much as it protects us.

15. Suspension and termination by us

We may suspend or terminate the service if: you materially breach these terms and (where the breach can be fixed) do not fix it within 14 days of written notice; fees remain unpaid under section 7; or section 5 applies. Where we terminate other than for your breach, we will refund the unused portion of any period paid in advance.

16. Changes to these terms

We may update these terms with at least 30 days' notice by email to your registered address. If a change materially reduces your rights, you may cancel before it takes effect and receive a pro-rata refund of any period paid in advance. Continuing to use the service after the notice period means you accept the updated terms.

17. General

This agreement is governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of its courts.
If part of these terms is found unenforceable, the rest still applies.
Neither party is liable for delay caused by events beyond its reasonable control.
You may not assign this agreement without our consent (not to be unreasonably withheld); we may assign to a related entity or a purchaser of the business with notice to you.
These terms, plus the plan details shown at your checkout, are the entire agreement.

Questions about these terms: hello@bookdone.com.au